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Questions? We’re happy to help.

You can connect with us via email, telephone or mail. First, we would suggest reviewing our frequently asked questions (FAQ) page for possible answers to your inquiry.

If you have any questions about an existing donation, require a tax receipt, or would like to cancel, pause or change your monthly donation amount, please call our donor care line, toll-free at 1-877-232-0909—Monday to Friday 9am-8pm and Saturday 9am-5pm, or via email at

For other questions—including refugee issues, media inquiries, in-kind donations or corporate partnerships—please call 613-232-0909 or email us at Click here to connect with UNHCR head office.

Mailing Address

280 Albert Street, Suite 401
Ottawa, ON Canada K1P 5G8